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Adding Script Wrapper(s)
Adding Script Wrapper(s)
Step 5
Instructions for adding a script wrapper to a voice campaign*
The complete end to end process is made up of the following steps:
- Create the Program
- Configure the Campaign
- Number Management
- Configure the IVR
- Add the Script Wrapper(s)
- Assign Attributes and Agents
*This article assumes that the previous steps have already been completed.
The following article covers-
- Assign the Inbound Campaign to the Script
- Create a Script Wrapper for the Outbound Campaign
Assign the Inbound Campaign to the Script
- On the Program Management page, click the Scripts tab in the top right
A script placeholder with the same name as your Program will appear in the Scripts list:
^^^This Script Wrapper DOES NOT have any campaigns assigned to it yet! - Click the "0" under the Campaigns column
- This will display all of the campaigns currently in the program:
^^^The above program only has a single number assigned to its Number Group ((855)223-8732). If the program had multiple numbers (DIDs), each would have its own column. - Find the IB campaign you are configuring and enable All DIDs by clicking the checkbox:
^^^It is advised to assign All DIDs to the campaign, whether there is one or more numbers present. - Click the Scripts tab in the top right
- You will now see that it has one campaign assigned to it:
- Click the # of the default script to view its settings
- From the Script Details page, click the Slides tab
- In the Actions column, click Edit
- By default, there will be a DID Group Script Lookup, which is needed for inbound campaigns to pop the right script.
*If you are configuring an outbound campaign, a new script wrapper must be created.
Create a Script Wrapper for the Outbound Campaign
- Click the Scripts tab in the top right
- Click + New Script
- On the Create a new Script Page:
- Script Name: [defaults to Program Name Script] Adding "OB" to the end of the default name preserves the program name and indicates it is the wrapper for the outbound campaign
- Script Description: [defaults to Program Name Script] optional
- Script Class: [defaults to ScriptName_v1]
*This field must not contain any spaces, it is advised that after typing the script name, to click inside this text box and allow the name to auto-generate.
- Click Continue to go to the Script Details page
(Script Details are OK as-is) - Click the Slides tab
- Click Edit
- By default, the DID Group Lookup slide will be present
- Click Delete to remove it
- Click and drag SingleComm Script from the left-hand column to the blank area on the right
*This way, instead of looking at the script assignment from the DID (Number) Group for the correct script to pop, you are assigning it a script directly because OB campaigns do not have a DID Group. - Click Save Changes
- Click Edit
- Click to Edit the SingleComm Script
- On the Script Slide Item Editor:
- Label
- CSS Class(es)
- SingleComm Integration: click the dropdown and select the name of your scripting cluster
- Deployment: click the dropdown and select the name of the commflow you are using
- Parameter
- Click Apply to save and close the pop-up
- Click the Save Changes button again
- Scroll to the bottom of the page and click Update to save
- Click the Compile tab
- Click Re-compile
- Scroll down and click Update to save
- Click Re-compile
For details on the next step, Assigning Attributes and Agents, click here.
- On the Program Management page, click the Scripts tab in the top right
, multiple selections available,
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