Step 5

Instructions for adding a script wrapper to a voice campaign*

The complete end to end process is made up of the following steps:

1. Create the Program
2. Configure the Campaign
3. Number Management
4. Configure the IVR
5. Add the Script Wrapper(s)
6. Assign Attributes and Agents

*This article assumes that the previous steps have already been completed.

The following article covers-

• Assign the Inbound Campaign to the Script
• Create a Script Wrapper for the Outbound Campaign

  
  

  
  

  Assign the Inbound Campaign to the Script

  • On the Program Management page, click the Scripts tab in the top right
    
    A script placeholder with the same name as your Program will appear in the Scripts list:
    
    ^^^This Script Wrapper DOES NOT have any campaigns assigned to it yet!
    
    
  • Click the "0" under the Campaigns column
    
    
    
  • This will display all of the campaigns currently in the program:
    
    ^^^The above program only has a single number assigned to its Number Group ((855)223-8732). If the program had multiple numbers (DIDs), each would have its own column.
    
    
  • Find the IB campaign you are configuring and enable All DIDs by clicking the checkbox:
    
    ^^^It is advised to assign All DIDs to the campaign, whether there is one or more numbers present. 
    
  • Click the Scripts tab in the top right
  • You will now see that it has one campaign assigned to it:
    

  
  

  • Click the # of the default script to view its settings
    
    
    
  • From the Script Details page, click the Slides tab
    
    
    
  • In the Actions column, click Edit
    
    
  • By default, there will be a DID Group Script Lookup, which is needed for inbound campaigns to pop the right script.
    
    *If you are configuring an outbound campaign, a new script wrapper must be created. 

  
  

  
  

  Create a Script Wrapper for the Outbound Campaign

  • Click the Scripts tab in the top right
    
  • Click + New Script
    
    
    
  • On the Create a new Script Page:
    
    
    
    • Script Name: [defaults to Program Name Script] Adding "OB" to the end of the default name preserves the program name and indicates it is the wrapper for the outbound campaign
    • Script Description: [defaults to Program Name Script] optional
    • Script Class: [defaults to ScriptName_v1]
      *This field must not contain any spaces, it is advised that after typing the script name, to click inside this text box and allow the name to auto-generate.
  • Click Continue to go to the Script Details page
    (Script Details are OK as-is)
  • Click the Slides tab
    • Click Edit
      
    • By default, the DID Group Lookup slide will be present
      
    • Click Delete to remove it
      
      
    • Click and drag SingleComm Script from the left-hand column to the blank area on the right
      *This way, instead of looking at the script assignment from the DID (Number) Group for the correct script to pop, you are assigning it a script directly because OB campaigns do not have a DID Group.
      
      
      
    • Click Save Changes 
      
  • Click to Edit the SingleComm Script
    
  • On the Script Slide Item Editor:
    
    
    • Label
    • CSS Class(es)
    • SingleComm Integration: click the dropdown and select the name of your scripting cluster
    • Deployment: click the dropdown and select the name of the commflow you are using
    • Parameter
      
      
  • Click Apply to save and close the pop-up
  • Click the Save Changes button again
    
  • Scroll to the bottom of the page and click Update to save 
    
    
    
  • Click the Compile tab 
    
    
    • Click Re-compile
      
    • Scroll down and click Update to save
      

    For details on the next step, Assigning Attributes and Agents, click here.