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Adding Script Wrapper(s)

Adding Script Wrapper(s)

Step 5

Instructions for adding a script wrapper to a voice campaign*

The complete end to end process is made up of the following steps:

  1. Create the Program
  2. Configure the Campaign
  3. Number Management
  4. Configure the IVR
  5. Add the Script Wrapper(s)
  6. Assign Attributes and Agents

*This article assumes that the previous steps have already been completed.

The following article covers-

  • Assign the Inbound Campaign to the Script
  • Create a Script Wrapper for the Outbound Campaign



    Assign the Inbound Campaign to the Script

    • On the Program Management page, click the Scripts tab in the top right

      A script placeholder with the same name as your Program will appear in the Scripts list:

      ^^^This Script Wrapper DOES NOT have any campaigns assigned to it yet!

    • Click the "0" under the Campaigns column


    • This will display all of the campaigns currently in the program:

      ^^^The above program only has a single number assigned to its Number Group ((855)223-8732). If the program had multiple numbers (DIDs), each would have its own column.

    • Find the IB campaign you are configuring and enable All DIDs by clicking the checkbox:

      ^^^It is advised to assign All DIDs to the campaign, whether there is one or more numbers present. 
    • Click the Scripts tab in the top right
    • You will now see that it has one campaign assigned to it:


    • Click the # of the default script to view its settings


    • From the Script Details page, click the Slides tab


    • In the Actions column, click Edit

    • By default, there will be a DID Group Script Lookup, which is needed for inbound campaigns to pop the right script.

      *If you are configuring an outbound campaign, a new script wrapper must be created. 



    Create a Script Wrapper for the Outbound Campaign

    • Click the Scripts tab in the top right
    • Click + New Script


    • On the Create a new Script Page:


      • Script Name: [defaults to Program Name Script] Adding "OB" to the end of the default name preserves the program name and indicates it is the wrapper for the outbound campaign
      • Script Description: [defaults to Program Name Script] optional
      • Script Class: [defaults to ScriptName_v1]
        *This field must not contain any spaces, it is advised that after typing the script name, to click inside this text box and allow the name to auto-generate.
    • Click Continue to go to the Script Details page
      (Script Details are OK as-is)
    • Click the Slides tab
      • Click Edit
      • By default, the DID Group Lookup slide will be present
      • Click Delete to remove it

      • Click and drag SingleComm Script from the left-hand column to the blank area on the right
        *This way, instead of looking at the script assignment from the DID (Number) Group for the correct script to pop, you are assigning it a script directly because OB campaigns do not have a DID Group.


      • Click Save Changes 
    • Click to Edit the SingleComm Script
    • On the Script Slide Item Editor:

      • Label
      • CSS Class(es)
      • SingleComm Integration: click the dropdown and select the name of your scripting cluster
      • Deployment: click the dropdown and select the name of the commflow you are using
      • Parameter

    • Click Apply to save and close the pop-up
    • Click the Save Changes button again
    • Scroll to the bottom of the page and click Update to save 


    • Click the Compile tab 

      • Click Re-compile
      • Scroll down and click Update to save

      For details on the next step, Assigning Attributes and Agents, click here. 



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