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Creating a Voice Program

Creating a Voice Program

Step 1

Instructions for creating a voice program in CX Route*

The complete end to end process is made up of the following steps:

  1. Create the Program
  2. Configure the Campaign
  3. Number Management
  4. Configure the IVR
  5. Add the Script Wrapper(s)
  6. Assign Attributes and Agents

*This article assumes that the Script and CommFlow have already been created. 

The following article covers-

Create the Program

  • Log in to CX Route
  • Click Administrator in the left-hand navigation bar
  • Click Program Manager


  • Click + New Program


  • Type in a Program Name
  • Click the text field below it

    • The Program Prefix and Program Slug will be auto-generated
      • The Program Prefix is used for creating table names. In this example: SampleProgram1Calltem or SampleProgram1Order
      • The Program Slug is used for creating files. In this example: sampleprogram1queue.php or sampleprogram1order.php
         The above fields are needed for reporting and should not be edited.
    • Click Continue

For details on the next step, Creating a Campaign, click here.