CX Route Supervisor Articles
- Kathleen Glica
Owned by Kathleen Glica
Last updated: Jul 01, 2019
| Title | Creator | Modified | |
|---|---|---|---|
| Monitoring Report* | Kathleen Glica | Jun 27, 2019 | |
| Call Log* | Kathleen Glica | Jun 27, 2019 | |
| Real-Time Overview with Advanced Filtering | Kathleen Glica | Jun 27, 2019 | |
| Viewing Call Leg Data in CX Explore | Kathleen Glica | Jun 27, 2019 | |
| Supervisor/Agent Messaging | Kathleen Glica | Jun 20, 2019 | |
| Creating and Managing Memos* | Kathleen Glica | Jun 20, 2019 | |
| Shift Manager | Kathleen Glica | Jun 20, 2019 | |
| Enabling Agent Recording Control | Kathleen Glica | Jun 18, 2019 | |
| IVR Agent Status Meanings* | Kathleen Glica | Jun 18, 2019 | |
| Real-Time Trends / Real-Time Agent Status Tracker* | Kathleen Glica | Jun 18, 2019 | |
| Agent Status History* | Kathleen Glica | Jun 18, 2019 | |
| Blocking Numbers* | Kathleen Glica | Jun 18, 2019 | |
| DNC Numbers* | Kathleen Glica | Jun 18, 2019 | |
| Feedback Report* | Kathleen Glica | Jun 18, 2019 |
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