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CX Route Agent Management Articles

CX Route Agent Management Articles

Owned by Kathleen Glica
Last updated: Jul 01, 2019

TitleCreatorModified
Managing Agents*Kathleen GlicaJun 26, 2019
Rank Based RoutingKathleen GlicaJun 26, 2019
Skills Based RoutingKathleen GlicaJun 26, 2019
Cascaded Ability Telemetry for Skills Based RoutingKathleen GlicaJun 26, 2019
Ability ManagementKathleen GlicaJun 20, 2019
Skill ManagementKathleen GlicaJun 20, 2019
Importing Agents*Kathleen GlicaJun 18, 2019
Agent Performance*Kathleen GlicaJun 18, 2019
Agent Activity*Kathleen GlicaJun 18, 2019
Service Level*Kathleen GlicaJun 18, 2019
Call Handling*Kathleen GlicaJun 18, 2019
Manage Teams*Kathleen GlicaJun 18, 2019
Minimum Quota*Kathleen GlicaJun 18, 2019
Networking Reports*Kathleen GlicaJun 18, 2019