Page Information

Title:	[ACD] Agent Management
Owner:	Kathleen Glica
Creator:	Kathleen Glica	Nov 18, 2023
Last Changed by:	Kathleen Glica	Jul 20, 2024
Tiny Link: (useful for email)	https://singlecomm.atlassian.net/wiki/x/MIEysg
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SingleSource of Truth (1)     Page: [ACD] Skills Based Routing

Children (16)
    Page: [ACD] Creating an ACD Account (New Agent)
    Page: [ACD] Suspending an ACD Account
    Page: [ACD] Rank Based Routing
    Page: [ACD] Skills Based Routing
    Page: [ACD] Cascaded Ability Telemetry for Skills Based Routing
    Page: [ACD] Agent Management Dashboard
    Page: [ACD] Import Agents
    Page: [ACD] Bulk Assign/Unassign Agents to Campaigns
    Page: [ACD] Agent Activity
    Page: [ACD] Agent Status Report

• client-facing
• acd
• admin
• administrator
• supervisor
• sc-acd

Time	Editor
Jul 20, 2024 15:12	Kathleen Glica	View Changes
Nov 18, 2023 21:02	Kathleen Glica