[ACD] Minimum Quotas

The content in this article is appropriate for: Administrators and Supervisors

To access this page, click Agent Management in the left-hand navigation bar to drop down the available page options, then click Minimum Quotas.

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The Minimum Quota Campaigns Reports page displays any Campaign (Team) that has a minimum quota set. 

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From here you can:

• Search the list of Minimum Quota Campaigns

• View the Campaign ID

  • Click the blue ID button to be take directly to the Campaign Details tab

• View/sort by Program/Client

• View/sort by Campaign

• View the Minimum Agents assigned to the campaign

  • The Minimum Agent Quota is set on the Campaign Details tab:

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