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[ACD] Suspending an ACD Account

[ACD] Suspending an ACD Account

Owned by Kathleen Glica
Last updated: Jul 20, 2024
2 min read

The content in this article is appropriate for: Administrators or Supervisors

This article addresses what administrators can do when there is a need deactivate a user account from the ACD.

For information about account creation, click here.

💡SC ACD accounts can not be deleted from the system for legacy purposes. To "remove" a user, simply set the account to Suspended.

  1. Navigate to Agent Management in the left-hand navigation bar

    Screen Shot 2024-01-18 at 6.14.08 PM.png

  2. Once the Agent Management page loads, locate the user login (name). You may type into the Search bar to narrow down the results.

  3. Access the account details by clicking the ID (blue button)

    Screen_Shot_2024-01-18_at_6_25_55_PM.png

  4. On the Agent Profile tab, scroll down and click Yes for Suspended.

    Screen_Shot_2024-01-18_at_6_31_56_PM.png

  5. Scroll to the bottom of the page and click Update to save the change.

    Screen Shot 2024-01-18 at 6.37.11 PM.png

    • Effective immediately, the user can no longer log in to the ACD.

    • Suspended users may be reactivated at any time by returning to this page and clicking No on Suspended.

🤔 What if this is a permanent change. Can I just delete the account?
No. Accounts can not be removed or deleted, they can only be set to suspended.

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