For details on configuring an Omnichannel email campaign using a mailgun account that has already been configured, click here.

  1. Account Access
  2. Add Domains
  3. Add DNS Records
  4. Verify Settings


1. Mailgun Account Access
This access is client-specific. For mailgun account info, contact your Account Executive who will provide you with login details.


2. Add Your Domain(s)

  • On the mailgun dashboard page, click Domains



  • Then, click Add New Domain


  • On the Add Your Domain page, enter your subdomain


  • Click Add Domain



3. Add Your DNS Records

  • Make note of the SENDING records:


  • As well as the TRACKING records:

On Your DNS Provider:

Add the DNS Records for Sending

  • Create a TXT record for your_subdomain_name from the contents provided 
    *TXT records (known as SPF & DKIM) are required to send and receive email with Mailgun.

    • For example: 


  • Then, set up a second TXT record for your SMTP domain key from the contents provided

    • For example:


  • Next, create an MX record for your_subdomain_name with the following contents:

    • For example:


Add the DNS Records for Tracking

  • Create a CNAME for your_subdomain_name with the value provided
    *The CNAME record is necessary for tracking opens, clicks, and unsubscribes.

    • For example:

Once all of the DNS records have been created, return to the mailgun dashboard and click Continue to Domain Overview


You may see alerts that the DNS records are not found. This is normal. Please wait the requested 24-48 hours for the changes to propagate.


You may click Check DNS Records until it finds all of them.


4. Verify Your Settings

Once all DNS records have been found, the Domain status will display as Active.

Click the domain name to view its settings, and make note of the API key, which will be needed during the Omnichannel Campaign creation process.


*For step-by-step instructions on configuring an Omnichannel email campaign, click here.