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[ACD] Submitting Call Feedback

[ACD] Submitting Call Feedback

The content in this article is appropriate for: Agents

This article assumes that the agent is logged in to the ACD.

 

As an agent, you have the ability to leave a written message as part of the call feedback, which can be viewed by a supervisor.

 

  • The feedback option will be available from anywhere within your Agent module, which is accessible from the left-hand navigation bar

    Screen
  • Click the "i" icon in the top left to open the Call Notes/Feedback window

    Screen
  • Type your feedback here and click Submit when done

    Screen
  • A confirmation will pop up briefly to let you know your feedback has been submitted.

Screen_Shot_2023-06-17_at_3_44_19_PM.png

🤔 When should I leave call feedback? 
Since the Feedback option is available at any time during a call, you may leave feedback at any time. When comments are pertaining to a specific call and submitted during a live call, the feedback is linked to the Call ID, as pictured below:

image-20230703-134702.png

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