Step 1

Instructions for creating a voice program in CX Route*

The complete end to end process is made up of the following steps:

1. Create the Program
2. Configure the Campaign
3. Number Management
4. Configure the IVR
5. Add the Script Wrapper(s)
6. Assign Attributes and Agents

*This article assumes that the Script and CommFlow have already been created. 

The following article covers-

Create the Program

• Log in to CX Route
• Click Administrator in the left-hand navigation bar
• Click Program Manager
  
  
  
• Click + New Program
  
  
  
• Type in a Program Name
• Click the text field below it
  
  
  • The Program Prefix and Program Slug will be auto-generated
    • The Program Prefix is used for creating table names. In this example: SampleProgram1Calltem or SampleProgram1Order
    • The Program Slug is used for creating files. In this example: sampleprogram1queue.php or sampleprogram1order.php
       The above fields are needed for reporting and should not be edited.
  • Click Continue

For details on the next step, Creating a Campaign, click here.