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**Legacy SC Help and FAQs

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SingleComm Acronyms
Tech Terminology 2023
ACD Activity Monitor Panel Usage*
Adding Dispositions to an Omnichannel Campaign
Adding FAQs to an Omnichannel Campaign
Agent Management Articles
Agent Performance Feedback
Assigning Media Agency Access Permissions
Assigning Program Level Permissions
Call Transfers
Configuring Channels for an Omnichannel Campaign
Configuring Mailgun for Email Campaigns
Creating an Omnichannel Campaign
Creating an Omnichannel Program
Customizing the Widget on a Webchat Campaign
CX Route: Creating a Account -
Data Overview
End to End Setup Instructions
Filtering and Limiting Data in
Getting Started in
Lookless Dashboards
LookML
Media Resource Library
Numbers
Omnichannel Messaging: Agent View
Omnichannel Messaging: Supervisor Dashboard
Omnichannel Session Transfers
Outbound Telemarketing (OBTM)
Predictive Dialer
Quality Assurance
Queries and Calculations in
Scheduling in
SC Workflow
Setting Auto-Logout for Agents
Sheets
Supervisor Articles
Using the Agent Console*
Using the CX Route Embed
Video Tutorials- Data Exploration in
Viewing Omnichannel Session Data in CX Explore
Visualizations for Reports
Analyzing Data in

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Visualizations for Reports

Visualizations for Reports

Owned by Emily Call (Unlicensed)

Last updated: Feb 02, 2023

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