Certifying Workstation Check List

Processor (CPU)

Intel i5 (6th) / AMD Ryzen 5

Memory (RAM)

4 GB Minimum / 8 GB Good/ 12 GB Better

Storage (SSD/HDD)

256 GB SSD

Graphics (GPU)

Integrated is Good / Dedicated Better

Monitor

1080p Resolution (1920x1080)

Network

Wi-Fi 5 Good / Ethernet is Better

Ports

USB 3.0, USB-C or Audio Jack

Operating System

Windows 10 / macOS 11 / Linux

Internet Speed

Run Speed Test 3 times:

• 8 good / 10 Better both way

• Latency not greater than 100 ms

Headset Connected and Tested

UBS/USB-C/Audio Jack

Antivirus

Check that the Antivirus is up to date

Firewall Turn On

Check Singlecomm is open to traffic:

• Check free Switch is white listed

• Check ACD is white listed

• Check signally server is white listed

Disable Auto Login

Check auto login is disabled

Turn off Microsoft Peer-to-Peer

Per PCI check Peer-to-Peer is Disabled

IPv6 Disabled

Disable IPv6 on all interfaces

Singlecomm Diagnostics

Run Diagnostic to confirm compatibility

Test Call

Make a test call an ensure Agent is using headset

Test Script

During test call validate Script pop up

Update Policies

Verify that Update polices are ruing outside agent working hours.