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[Analytics] Script Response Log Field Definitions

[Analytics] Script Response Log Field Definitions

The content in this article is appropriate for: Administrators and Supervisors

The following is a list of available fields and their definitions in the Script Response Log Explore in SC Analytics.

*There are no unique fields within this explore. Info for each field can be found at the link provided.

Field

Description

Field

Description

Custom Fields

~No Custom Fields

Agent Accept Log

See Agent Log article for Dimension and Measure details

Agent Departments

See Agent Log article for Dimension and Measure details

Agent Locations

See Agent Log article for Dimension and Measure details

Agents

See Agent Log article for Dimension and Measure details

Call Calculations

See CALLS Log article for Dimension and Measure details

Call Legs

See CALLS Log article for Dimension and Measure details

Calls

See CALLS Log article for Dimension and Measure details

Campaigns

See CALLS Log article for Dimension and Measure details

Disposition Categories

See CALLS Log article for Dimension and Measure details

End Call States

See CALLS Log article for Dimension and Measure details

Intelemedia

See CALLS Log article for Dimension and Measure details

IVR

See CALLS Log article for Dimension and Measure details

Lead Preview

See CALLS Log article for Dimension and Measure details

Leads

See CALLS Log article for Dimension and Measure details

MRCP Log

See CALLS Log article for Dimension and Measure details

Number Group Logs

See CALLS Log article for Dimension and Measure details

Number Groups

See CALLS Log article for Dimension and Measure details

Number Logs

See CALLS Log article for Dimension and Measure details

Numbers

See CALLS Log article for Dimension and Measure details

Order Items

See CALLS Log article for Dimension and Measure details

Orders

See CALLS Log article for Dimension and Measure details

Parking Lot Log

See CALLS Log article for Dimension and Measure details

Review Response Logs

See CALLS Log article for Dimension and Measure details

Review Section

See CALLS Log article for Dimension and Measure details

Review Tags

See CALLS Log article for Dimension and Measure details

Reviewer Departments

See CALLS Log article for Dimension and Measure details

Reviewer Locations

See CALLS Log article for Dimension and Measure details

Reviews

See CALLS Log article for Dimension and Measure details

RTC Local Peer

See CALLS Log article for Dimension and Measure details

RTC Local Track

See CALLS Log article for Dimension and Measure details

RTC Probe

See CALLS Log article for Dimension and Measure details

Script Response Logs

See CALLS Log article for Dimension and Measure details

Scripter Custom Fields

See CALLS Log article for Dimension and Measure details

Session Details

See CALLS Log article for Dimension and Measure details

Silentpay

See CALLS Log article for Dimension and Measure details

Slide Navigation

See CALLS Log article for Dimension and Measure details

Source Assignments

See CALLS Log article for Dimension and Measure details

Transcriptions

See CALLS Log article for Dimension and Measure details