Symptom

If you try to capture data on the Disposition slide it will not get consumed for viewing in either the ACD tables or Analytics. The Submit and Abandon events are happening before it's storing the data from the disposition slide but after it stores the disposition itself.

For example if you had a wrap up question like: "How do you think this call went?" and you put it on the disposition screen, it won't get captured.

Work Around

Do not put any fields in the Disposition slide. If you need a wrap up, place it before so it is recorded in the database.

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