The content in this article is appropriate for: Administrators & Supervisors
This feature allows the bulk assignment of Agents to multiple Programs and/or Campaigns. To access, click Agent Management in the left-hand navigation bar.
Click the Bulk Update Teams button at the top of the page
The first page is a list of Outbound Campaigns. Scroll through or Search for the campaigns you wish to add agents to.
Click the dropdown on the selected campaign and choose one of the following options:
Skip: will skip adding users to the campaign
Add: will add users selected to the campaign
This option will also prompt you to set a Weight (optional)
Remove: will remove users selected from campaign