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The content in this article is appropriate for: Supervisors and Administrators

Step-by-step instructions for creating a program in SC ACD

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The complete end to end process is made up of the following steps:

1. Create the Program

2. Configure the Campaign

3. Number Management

4. Configure the IVR

5. Add the Script Wrapper(s)

6. Assign Attributes and Agents

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1. Log in to SC ACD
   The easiest way is to type [yourcompanyname].singlecomm.com into a browser, then log in with your email address/password.
   

2. Click Administrator in the left-hand navigation bar

3. Click Program Manager

   

4. Click + New Program

   

5. On the New Program page:

   

   1. Program ID: leave this field blank and the ACD will auto-assign an ID number in the order it was created

   2. Type in a Program Name

   3. Click the Program Prefix field. That, and the Program Slug will be auto-generated

      1. The Program Prefix is used for creating table names. In this example: SampleProgram1Calltem or SampleProgram1Order

      2. The Program Slug is used for creating files. In this example: sampleprogram1queue.php or sampleprogram1order.php 
         🛑 The above fields are needed for reporting and should not be edited.

   4. Click Continue

You will be reminded to create a DID and DID Group, which will be done in a later step.

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