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The content in this article is appropriate for: Supervisors and Administrators

Step-by-step instructions for creating a voice program in SC ACD

This article assumes that the guided interaction and workflow have already been created.

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  1. Log in to SC ACD
    (thumbs up) The easiest way is to type [yourcompanyname].singlecomm.com into a browser, then log in with your email address/password.

  2. Click Administrator in the left-hand navigation bar

  3. Click Program Manager

    Screen_Shot_2018-10-02_at_10.49.59_AM.png
  4. Click + New Program

    Screen_Shot_2023-06-29_at_3_19_40_PM.png
  5. On the New Program page:

    Screen_Shot_2023-06-29_at_3_24_59_PM.png
    1. Program ID: leave this field blank and the ACD will auto-assign an ID number in the order it was created

    2. Type in a Program Name

    3. Click the Program Prefix field. That, and the Program Slug will be auto-generated

      1. The Program Prefix is used for creating table names. In this example: SampleProgram1Calltem or SampleProgram1Order

      2. The Program Slug is used for creating files. In this example: sampleprogram1queue.php or sampleprogram1order.php 
        🛑 The above fields are needed for reporting and should not be edited.

    4. Click Continue

You will be reminded to create a DID and DID Group, which will be done in a later step.

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