The content in this article is appropriate for: Agents
The SC ACD's Call Parking Lot allows you to manually "park" calls for campaigns on which it is enabled. This feature is useful in situations where you may need to quickly greet callers, then place them on hold or return them to the queue to be retrieved or answered/handled by specific agents in a certain order.
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When calls are parked (by you or another agent), they will appear listed at the bottom of the page
To retrieve a call from here, click the green Call ID button in the Retrieve column.*
*Note: Agent must be clear of active calls before a call can be retrieved. The Guided Interaction will pop like normal. Data entered into the Guided Interaction before the call was parked will be copied (transferred) over.