[ACD] Workstation Minimal Requirements

Minimum Hardware Requirements (SingleComm):

Note: This configuration assumes that no third-party software is running. A certification process is required to confirm compliance.

Minimum Hardware Requirements (SingleComm with Screen Capture):

WiFi 2.4 GHz: can be affected by various household appliances due to interference, signal blocking, and electromagnetic disruptions. Ex.: microwaves, cordless phones, baby monitors, Bluetooth Devices, smart Home Devices, fluorescent lights.

Antivirus: Antivirus must be running at the time of the certification

Recommended Firewall Configuration for Enhanced Security:

For optimal security, it is highly recommended to use a modern firewall that supports DNS-based rules, rather than relying solely on traditional IP-based rules.

✅ Why DNS-Based Rules?

• Improved Flexibility: Dynamically resolves domain-based traffic.

• Better Security: Reduces reliance on static IPs that may change.

• Simplified Management: Avoids frequent IP updates.

🔹 Legacy Firewall Considerations:

• IP addresses are provided only for legacy firewalls that do not support DNS rules.

• STUN Servers Exception: IPs for STUN servers are not provided, as these are managed by Google and subject to change.

Recommendation: Upgrade to a DNS-aware firewall to ensure seamless security and compliance with modern networking best practices.

Network Stability & QoS Configuration:

In any shared network environment, it is essential to implement Quality of Service (QoS) policies and bandwidth limiters to maintain a stable and reliable connection.

✅ Key Considerations:

• QoS Settings: Prioritize critical traffic to prevent congestion.

• Bandwidth Limiters: Prevent excessive usage from affecting other network users.

• Applies to:

  • Local network equipment (e.g., routers, switches).

  • Firewalls with traffic management capabilities.

Secure API Communication Requirements:

All API calls must use TLS 1.2 or higher to ensure encrypted and secure communication.

✅ Encryption Standards:

• Only modern ciphers are supported.

• For a full list of supported ciphers, refer to [this list] (use the modern profile).

📌 Ensure compliance with these security standards to maintain a secure integration.

IPv6 Configuration for Optimal Audio Quality:

For the best audio quality, it is highly recommended to disable IPv6.

✅ Why?

• Reduces potential latency and packet loss.

• Prevents network inconsistencies with IPv6-to-IPv4 transitions.

• Ensures better compatibility with VoIP services.

• For a better understanding of this issue, please refer to the following article:https://singlecomm.atlassian.net/wiki/x/FQDF3w

Bandwidth Usage per Station:

Sip communications:

• 128kbit/s bosth way

• Latency not greater than 100ms

Script:

HD video call:

 Screen Capture 1080p @30 fps:

Considering all these factors, we estimate that the ideal bandwidth for the ACD, using only screen capture, is 8 Mbps for both download and upload. If you plan to use the client website or engage in external browsing, we recommend a minimum of 10 Mbps in both directions