This Outbound Lists allows you to view the lists of leads for Programs and Campaigns. You can edit the settings for how each list is managed.
Security: Only users with the supervisor role can access this section.
Outbound Lists:
If there is a list of leads associated with an Outbound Campaign you can find it here.
Edit:
Edit button to allows you to change information about the list selected.
Name - Name of the list.
Campaign - The Campaign the list is associated with.
Scheduled Scrubbing - Enable auto-scrubbing at 6 am for leads that have not already been scrubbed.
AND ScrubID IS NULL
Typically, leads are scrubbed when they are uploaded, so this normally is not required
Send alerts when there are no available leads - Set alerts for low available lead count
Send alerts when running low on leads - Set alerts for low lead count
Sorting
Normal - Dial newest leads first
Catch up - Dial oldest leads first
Contact Status - Select New or other
DNC Statuses - Select the DNC statuses to apply
Observe DNC Calling Window - Do you want to dial within the hours determined by DNC
Country - The Country associated with the leads.
Caller ID - The number that shows up on leads Caller ID.
Include Touched Leads - Select if you want this list to include touched leads.
Maximum Touch Limit - Control the number of times any one lead can be dialed.
Days Between Dials - Control the number of days before a lead can be dialed again.
Minimum Dialable Leads - Set the lowest number of available scrubbed leads.
If number dips below the minimum value, numbers will be scrubbed again even if they have been scrubbed previously
Maximum accepted value is 50, which scrubs 150 leads
Minimum Lead Age - Determine how new the newest lead is that is included in this list.
Maximum Lead Age - Determine how old the oldest lead is that is included in this list.
Associate Leads with Agents - Determine if you want each lead to be associated with an agent.
Suspended - Select whether this list should be active or not.
Preview Leads:
Preview Leads shows you the specific list of leads with more information.
Phone # - Telephone number on the lead.
First Name - The First Name on the lead.
Last Name - The List Name on the Lead.
Timezone - The Timezone of the lead.
List Calls - How many times the lead was dialed out of this list.
All Calls - How many time the lead has been called.
Today Calls - How many times the leads was dialed today.