Step-by-step instructions for creating a voice program in CX Route*

The complete end to end process is made up of the following steps:

1. Create the Program
2. Configure the Campaign
3. Number Management
4. Configure the IVR
5. Add the Script Wrapper(s)
6. Assign Attributes and Agents

*This article assumes that the Script and CommFlow have already been created. 

The following article covers-

Create the Program

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Configuring the SingleComm Omnichannel Messaging Client is simple. This article will outline Step 1: Creating a Program.

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1. What is a Program?

• A container for campaigns
• In the same way CX Route has call programs, these are separate programs housed within Omnichannel's Campaign Creator

2. Creating the Program

• Click Omnichannel Setup in the left-hand navigation bar
  Click Program Manager
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• It will default to the Programs tab
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• Click  +New ProgramImage Removed
  
• Type in a Program Name
• Click the text field below it
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  • The Program Prefix and Program Slug will be auto-generated
    • The Program Prefix is used for creating table names. In this example: SampleProgram1Calltem or SampleProgram1Order
    • The Program Slug is used for creating files. In this example: sampleprogram1queue.php or sampleprogram1order.php
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  • Click Continue

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• On the Create a new Omnichannel program pop-up
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  • Program Name: the label for your messaging program [required]
  • Click Create Program 
    
    

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*The most recently created program will appear at the top of the Programs list.

From the Programs list page:
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• Suspend/Activate the Program
• Edit Name

To view the next step in the process, Creating an Omnichannel Campaign, click here.