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\uD83E\uDD14 Problem

Client is seeing a 500 error when trying to log into the platform but internal team members can log in successfully.

Triage first:
1. Get a video / screenshots / steps to reproduce
2. Request the specific URL
3. ask if others are also experiencing the issue
Try to log in from a different URL and see if the same issue can be reproduced
Check the database log to see if any ACE / ACLs have been updated / changed (anyone with database access can check this)
If ACE/ ACLs have been changed, change them back and have client refresh and see if it’s resolved.

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spaces	com.atlassian.confluence.content.render.xhtml.model.resource.identifiers.SpaceResourceIdentifier@26fc45
showSpace	false
sort	modified

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type

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page
reverse	true

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labels	kb-troubleshooting-article
cql	label in ( "internal" , "ace" ) and type = "page" and space = "SSOT"

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