Step-by-step instructions for creating a voice program in CX Route*
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*This article assumes that the Script and CommFlow have already been created.
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- Log in to CX Route
- Click Administrator in the left-hand navigation bar
- Click Program Manager
- Click + New Program
- Type in a Program Name
- Click the text field below it
- The Program Prefix and Program Slug will be auto-generated
- The Program Prefix is used for creating table names. In this example: SampleProgram1Calltem or SampleProgram1Order
- The Program Slug is used for creating files. In this example: sampleprogram1queue.php or sampleprogram1order.php
The above fields are needed for reporting and should not be edited.
- Click Continue
- The Program Prefix and Program Slug will be auto-generated
For details on the next step, Creating a Campaign, click here.
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