Select data from Omnichannel Messaging sessions can be viewed in CX Explore. Adding these dimensions and/or measures to existing or new Looks is simple.*
*For more information on CX Explore, check out the tutorials in our CX Explore Help Center by clicking here.
- Log in to CX Explore
- Browse to the Look you want to edit and click Explore From Here
The Dimensions/Measures for Omnichannel can be found under the Messages heading on the left. Click to expand and show the options:
Click to add any of the dimensions to the report or to use as a filter.
Currently, the only measure available (Messages) will give a total of the number of incoming chat messages for the campaign and date range specified.
Remember that to see this data, your campaign must be an Omnichannel campaign. these dimensions and measures do not apply to traditional call campaigns.
A sampling of Omnichannel data in CX Explore, including Session ID, Message (content), and count