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Select data from Omnichannel Messaging sessions can be viewed in CX Explore. Adding these dimensions and/or measures to existing or new Looks is simple.*

*For more information on CX Explore, check out the tutorials in our CX Explore Help Center by clicking here.

  • Log in to CX Explore
  • Browse to the Look you want to edit and click Explore From Here

The Dimensions/Measures for Omnichannel can be found under the Messages heading on the left. Click to expand and show the options:

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Click to add any of the dimensions to the report or to use as a filter.

Currently, the only measure available (Messages) will give a total of the number of incoming chat messages for the campaign and date range specified.

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Remember that to see this data, your campaign must be an Omnichannel campaign. these dimensions and measures do not apply to traditional call campaigns.

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A sampling of Omnichannel data in CX Explore, including Session ID, Message (content), and count