Omnichannel email campaigns use Mailgun to relay messages. This article outlines the steps needed to connect Mailgun to your domains.

For details on configuring an Omnichannel email campaign using a mailgun account that has already been configured, click here.

1. Account Access
2. Add Domains
3. Add DNS Records
4. Verify Settings

1. Mailgun Account Access
This access is client-specific. For mailgun account info, contact your Account Executive who will provide you with login details.

• go to https://www.mailgun.com/
• LOG IN to the mailgun site by clicking the button in the top right
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2. Add Your Domain(s)

• On the mailgun dashboard page, click Domains
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• Then, click Add New Domain
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• On the Add Your Domain page, enter your subdomain
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• Click Add Domain
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3. Add Your DNS Records

• Make note of the SENDING records:
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• As well as the TRACKING records:
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On Your DNS Provider:

Add the DNS Records for Sending

• Create a TXT record for your_subdomain_name from the contents provided 
  *TXT records (known as SPF & DKIM) are required to send and receive email with Mailgun.
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  • For example: 
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• Then, set up a second TXT record for your SMTP domain key from the contents provided
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  • For example:
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• Next, create an MX record for your_subdomain_name with the following contents:
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  • For example:
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Add the DNS Records for Tracking

• Create a CNAME for your_subdomain_name with the value provided
  *The CNAME record is necessary for tracking opens, clicks, and unsubscribes.
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  • For example:
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Once all of the DNS records have been created, return to the mailgun dashboard and click Continue to Domain Overview
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You may see alerts that the DNS records are not found. This is normal. Please wait the requested 24-48 hours for the changes to propagate.
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You may click Check DNS Records until it finds all of them.

4. Verify Your Settings

Once all DNS records have been found, the Domain status will display as Active.
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Click the domain name to view its settings, and make note of the API key, which will be needed during the Omnichannel Campaign creation process.

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*For step-by-step instructions on configuring an Omnichannel email campaign, click here.