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Chats are monitored from the Supervisor Dashboard.
Click OC Dashboard in the left-hand navigation bar

Chat Management:
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The left side of the Supervisor Dashboard is reserved for Chat Management. This is where you will see the following:

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• See the number of chats in the queue
• Scroll through the pages of current chats for a quick overview

Chat Monitor:
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The left side of the Supervisor Dashboard is reserved for the details of the chat(s) you are currently monitoring. This is where you will see the following:

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2. Takeover and Disposition Agent Chats (Coming Soon)

3. Set Up Chat Programs/Campaigns

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