Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

Chats are monitored from the Supervisor Dashboard.
Click OC Dashboard in the left-hand navigation bar


Chat Management:
Image Modified

The left side of the Supervisor Dashboard is reserved for Chat Management. This is where you will see the following:

...

  • See the number of chats in the queue
  • Scroll through the pages of current chats for a quick overview


Chat Monitor:
Image Modified

The left side of the Supervisor Dashboard is reserved for the details of the chat(s) you are currently monitoring. This is where you will see the following:

...

2. Takeover and Disposition Agent Chats (Coming Soon)

3. Set Up Chat Programs/Campaigns

...