...
Chats are monitored from the Supervisor Dashboard.
Click OC Dashboard in the left-hand navigation bar
Chat Management:
The left side of the Supervisor Dashboard is reserved for Chat Management. This is where you will see the following:
...
- See the number of chats in the queue
- Scroll through the pages of current chats for a quick overview
Chat Monitor:
The left side of the Supervisor Dashboard is reserved for the details of the chat(s) you are currently monitoring. This is where you will see the following:
...
2. Takeover and Disposition Agent Chats (Coming Soon)
3. Set Up Chat Programs/Campaigns
...