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• Suspend/Activate the Campaign
• Edit Name & Description
• Edit Campaign Settings: takes you to the Campaign Settings page
  
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  • Campaign info
    • Name
    • Description
    • Assign to Program
    • App Id
      • Copy to clipboard
         Cannot be modified or deleted

3. Assigning Agents to the Campaign

Once the campaign has been created, you must add agents so that they will be able to receive incoming messages once they make themselves available.

• Click Agent Management in the left-hand navigation bar
  
• Search for the agent you wish to add
• Click their agent number (blue button) to view their settings
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• Click the Teams tab
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• Scroll through the available programs/campaigns and click the Enabled checkbox on the chosen campaign
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• Click Update to save and return to the agent settings

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• Click the Configuration tab
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• Set the Number of concurrent sessions per agent [defaults to 3]
• Click Save Changes
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Image RemovedImage Added Once this configuration is set, it applies to all agents across all campaigns.
There is currently no maximum limit on the number of concurrent sessions.

For more information on what the Agent can do/see, click here.

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