Configuring the SingleComm Messaging Client is simple. This article will outline Step 2: Creating a Campaign.

Image Modified

1. What is a Campaign?
2. Creating the Campaign
3. Assigning Agents to the Campaign
   • Configuring the Number of Concurrent Sessions

1. What is a Campaign? 

• Campaigns hold the details for specific product or customer engagement efforts
• In the same way CX Route has call campaigns- these are separate campaigns housed within Omnichannel's Campaign Creator

2. Creating the Campaign

• Click Omnichannel Setup in the left-hand navigation bar
  
  
  
• Click the Campaigns tab 
  
  • 
  
  
  
• Click +New Campaign
  
• On the Create a New Omnichannel Campaign pop-up
  
  
  • Campaign Name: the label for your messaging campaign
  • Campaign Description: any other information you wish to include to help you identify the campaign.
    This information will appear in the Messaging Campaigns list.
  • Assign to Program: click the dropdown to display a list of available programs, and click the program name you wish to assign to.
     All three above options are REQUIRED for campaign setup!
    
    
  • Click Create Messaging Channel

Image RemovedImage Added

*The most recently created campaign will appear at the top of the Campaigns list.

From the Omnichannel Campaigns page:
Image RemovedImage Added

• Suspend/Activate the Campaign
• Edit Name & Description
• Edit Campaign Settings: takes you to the Campaign Settings page
  
  
  
  • Campaign info
    • Name
    • Description
    • Assign to Program
    • App Id
      • Copy to clipboard
         Cannot be modified or deleted

...