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Configuring the SingleComm Messaging Client is simple. This article will outline Step 2: Creating a Campaign.

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  1. What is a Campaign?
  2. Creating the Campaign
  3. Assigning Agents to the Campaign



1. What is a Campaign? 

  • Campaigns hold the details for specific product or customer engagement efforts
  • In the same way CX Route has call campaigns- these are separate campaigns housed within Omnichannel's Campaign Creator



2. Creating the Campaign

  • Click Omnichannel Setup in the left-hand navigation bar


  • Click the Campaigns tab 


  • Click +New Campaign
  • On the Create a New Omnichannel Campaign pop-up

    • Campaign Name: the label for your messaging campaign
    • Campaign Description: any other information you wish to include to help you identify the campaign.
      This information will appear in the Messaging Campaigns list.
    • Assign to Program: click the dropdown to display a list of available programs, and click the program name you wish to assign to.
       All three above options are REQUIRED for campaign setup!

    • Click Create Messaging Channel

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*The most recently created campaign will appear at the top of the Campaigns list.

From the Omnichannel Campaigns page:
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  • Suspend/Activate the Campaign
  • Edit Name & Description
  • Edit Campaign Settings: takes you to the Campaign Settings page


    • Campaign info
      • Name
      • Description
      • Assign to Program
      • App Id
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