[ACD] Viewing Audit Data in SC Analytics
- Kathleen Glica
The content in this article is appropriate for: Administrators and Supervisors
Select aggregated scorecard data from Audit sessions can be viewed in SC Analytics. Adding these dimensions and/or measures to existing or new Looks is simple.
For more information on SC Analytics, check out the tutorials in our SC Analytics Help Center by clicking here.
Log in to the SingleComm Analytics platform: https://analytics.singlecomm.net/
The Dimensions/Measures for Internal Audits can be found in the Calls Explore:
Review Response Logs
Review Section
Review Tags
Reviewer Departments
Reviewer Locations
Reviewers
Reviews
💡 Keep in mind that it may also be helpful to utilize a few non-audit (review) specific fields in your reports, such as Call Date, Agent ID, Agent Name, etc.
Click to add any of the dimensions/measures to the report, then click the Settings button in the top right and choose Save, then select one of the available save options.
⚠️ At this time, all data pertaining to Compliance Events is stored in a separate model from internal data. While CEs can be used for internal audits, the data can not be viewed within the same report.
We recommend building a second report, and adding both to a dashboard so that it can be accessed in one place.
The Dimensions/Measures for CEs can can be found in the Compliance Events Explore:
Compliance Event Types
Compliance Events
