Video Library

SC ACD

How to assign an agent to a campaign in the ACD

How To: Assign an Agent to a Campaign in the ACD

How to set up Dispatching Rules in the ACD

How-To: Setup Dispatching Rules in the ACD

How to set up a basic IVR in the ACD

How To: Setup a Basic IVR in the ACD

How to set up Number Groups

How To: Set up a Number Group in the ACD

How to set up a wrapper script

How To: Set Up a Wrapper Script in the ACD

How to add users

How To: Add Users in the ACD

How to set up dispatch templates in TAS

How to Set up Dispatch Templates in the TAS Module

How to rank agents

How to Rank Agents in the ACD

How to set up dispatching methods and relationships in TAS

How to Set up Dispatching Methods and Relationships in TAS

How to import sheets

How to: Import Sheets to the ACD

How to set up a BPO Campaign

How To: Setup a BPO Campaign

SC Workflow

How to create an address capture slide

Creating an Address Capture Slide

How to create a disposition slide

Disposition Slide Tutorial

How to insert a field into a script

Insert a Field Tutorial

How to insert field into dynamic text

https://youtu.be/X51Yd5TW6-c

How to route a script

https://youtu.be/u-cmCfRN40o

How to add a shopping cart

https://youtu.be/avDYDqcRUv8

How to set up SKUs

https://youtu.be/tOquT8r4tkg

How to import SKUs

https://youtu.be/CqLLZHkW70c

How to add Quantity conditions to SKUs Part 1

https://youtu.be/ZOnFz1pIj1g

How to add Quantity conditions to SKUs Part 2

https://youtu.be/ZjIv_jXUTsI

How to set up Some/All Upgrade

https://youtu.be/BQrl3AIDuls

How to create a Commflow

https://youtu.be/xauKGUogHv0

How to add FAQs into a script

https://youtu.be/saizxhOa0jw

How to add dispositions into a script

https://youtu.be/0IdL7V3885Y

How to build a simple script Part 1

https://youtu.be/PuuToJTUjfw

SC Analytics

How to add a client (TAS)

https://youtu.be/vrrFK9YDR_A

How to schedule a report in Analytics

https://youtu.be/ZhmK0kI9_7c

Client Support

How to submit a ticket to the client services team

https://youtu.be/ztxpUpLZpsg

How to search for agent call records

https://youtu.be/IC-RpI4xDOc

Singlecomm University

How to create a new user in the ACD

https://youtu.be/8k0QA2S4Enw

How to create permissions for a new user

https://youtu.be/LlKc0Uee0vs

How to create a program

https://youtu.be/XJcmUTNH-MY

How to assign a DID to a program

https://youtu.be/K-seqVjGNSw

How to create a DID group for a program

https://youtu.be/ifkuz4nP4go

How to set up an IVR for a program

https://youtu.be/KfPzb-peYHI

How to connect an IVR to a DID Group

https://youtu.be/B5WLA7kVkiE

How to create an Inbound campaign

https://youtu.be/peX8omaNMc4

How to create an Outbound campaign

https://youtu.be/8-bt8ghmYwk

How to assign a campaign to a number group

https://youtu.be/EuhwCx0VYdA

How to assign an inbound campaign to a script

https://youtu.be/6czsZ7UuuYA

How to assign a wrapper script to a campaign

https://youtu.be/u_LViQz1wW0

How to add campaign attributes

https://youtu.be/29_EAgYND00

How to edit agent abilites

https://youtu.be/jVQlfTVk3ZI

How handle calls for inbound and outbound campaigns

https://youtu.be/vQDZKmcwCR4