User account passwords can easily be changed or reset in CX Create.

*Only supervisors and administrators will have the necessary permissions for editing passwords. If a user with only agent permissions requires a password change or reset, the following steps will need to be completed by their supervisor.

Log in to your CX Create cluster
In the left-hand navigation bar, click Administration, then click Users
On the User Management page, scroll or search for the user account you wish to edit.
Once the account has been located, click the key icon to the right
Enter the New password, then enter it again to confirm

For secure logins, have the user type the password themselves.
Click Update to save the password and close the pop-up.

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