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This Outbound Lists allows you to view the lists of leads for Programs and Campaigns. You can edit the settings for how each list is managed. 

Security: Only users with the supervisor role can access this section.

Outbound Lists:

If there is a list of leads associated with an Outbound Campaign you can find it here.


Edit:

Edit button to allows you to change information about the list selected.

  • Name - Name of the list.
  • Campaign - The Campaign the list is associated with.
  • Scheduled Scrubbing - Enable auto-scrubbing at 6 am for leads that have not already been scrubbed.
    • AND ScrubID IS NULL
    • Typically, leads are scrubbed when they are uploaded, so this normally is not required
  • Send alerts when there are no available leads - Set alerts for low available lead count
  • Send alerts when running low on leads - Set alerts for low lead count
  • Sorting
    • Normal - Dial newest leads first
    • Catch up - Dial oldest leads first
  • Contact Status - Select New or other
  • DNC Statuses - Select the DNC statuses to apply
  • Observe DNC Calling Window - Do you want to dial within the hours determined by DNC
  • Country - The Country associated with the leads.
  • Caller ID - The number that shows up on leads Caller ID.
  • Include Touched Leads - Select if you want this list to include touched leads.
  • Maximum Touch Limit - Control the number of times any one lead can be dialed.
  • Days Between Dials - Control the number of days before a lead can be dialed again.
  • Minimum Dialable Leads - Set the lowest number of available scrubbed leads.
    • If number dips below the minimum value, numbers will be scrubbed again even if they have been scrubbed previously
    • Maximum accepted value is 50, which scrubs 150 leads
  • Minimum Lead Age - Determine how new the newest lead is that is included in this list.
  • Maximum Lead Age - Determine how old the oldest lead is that is included in this list.
  • Associate Leads with Agents - Determine if you want each lead to be associated with an agent.
  • Suspended - Select whether this list should be active or not.


Preview Leads:

Preview Leads shows you the specific list of leads with more information.

  • Phone # - Telephone number on the lead.
  • First Name - The First Name on the lead.
  • Last Name - The List Name on the Lead.
  • Timezone - The Timezone of the lead.
  • List Calls - How many times the lead was dialed out of this list.
  • All Calls - How many time the lead has been called.
  • Today Calls - How many times the leads was dialed today.






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