Please Note: This feature is currently still being developed and may not be fully implemented on every cluster. Please contact your Account Executive if you would like to learn more.
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*For more information on creating evaluation forms and performing Quality Control, click here.
Not seeing the expected data here? Try adjusting the filter.
At the bottom of the page you can Show Call ID, and also click the dropdown to select a specific agent, or choose to show QC from All users.
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3. Call Listing
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Select details for all calls are located here.
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