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This articles assumes that the script and commflow have already been created. 

  1. Configure the Script
  2. Map the CommFlow
  3. Connect the Integration



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1. Configure the Script

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This article assumes that all other fields have already been mapped. For step-by-step instructions on mapping, click here.

  • In CX Create, locate the commflow and click to access it
  • Click Edit


  • Click the Session fields tab


    • Clicking Auto add script fields, then choosing the script name on the pop-up will pick up any additional non-standard fields (in this case the DispoMode Text Input field that was just added).

      *As mentioned, the DispoMode Constant Field is being added to an existing script. Ideally, it would be added during script creation, and mapped as part of the initial process.

    • Click Update to save and close the pop-up
    • Click Update on the Session Fields tab
  • Click to access the CommFlow Graph
  • Click the wrench icon to access the script node settings
  • Click Add new map to manually select the additional field

    *Depending on the setup of your script, you may or may not see other fields listed here. If your script contains all Standard and/or Custom-Standard fields, then this pop-up will be empty.

  • Select DispoMode from the Source dropdown (the Session Field will auto-populate)
  • Click Save to save and close the pop-up
  • Save, then Close the CommFlow Graph

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