Please Note:This feature is currently still being developed and  may not be fully implemented on every cluster. Please contact your Account Executive if you would like to learn more.

View Dialer Campaign Data in CX Explore

Data from Dialer campaigns can be viewed and added to reports in CX Explore.

1. Where to Find PD Data
2. Available Dimensions and Measures
3. PD-Specific Dimensions

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1. Where to Find PD Data

The data for the Predictive Dialer can be found in the Predictive Dial Explore of the CX Explore Model*
*For more information on CX Explore, check out the tutorials in our CX Explore Help Center by clicking here.

The following Predictive Dial data sets are available:

All above options display their own subset of Dimensions and Measures. See next section.

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2. Available Dimensions and Measures

The following Predictive Dial data points can be added to a report:

• Predictive Dial
  
• Predictive Dial Client
  
• Predictive Dial Session
  
  
• Predictive Dial Session Call
  
  
• Predictive Dial Session Campaign
  
• Predictive Dial Session Program
  
• Predictive Dial Session User
  

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3. PD-Specific Dimensions

Select dimensions from this section are used only in conjunction with the Predictive Dialer. These include:

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