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Select aggregated questionnaire data from Internal Audit sessions can be viewed in CX Explore. Adding these dimensions and/or measures to existing or new Looks is simple.*

*For more information on CX Explore, check out the tutorials in our CX Explore Help Center by clicking here.

Begin by browsing to your  [Client Name] Model, and click Calls

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The Dimensions/Measures for Internal Audits can be found in the Calls Explore:
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• Review Response Logs
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• Review Tags
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• Reviewer Departments
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• Reviewer Locations
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• Reviewers
  

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• Reviews
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Keep in mind that it may also be helpful to utilize a few non-audit (review) specific fields in your reports, such as Call Date, Agent ID, Agent Name, etc.

Click to add any of the dimensions/measures to the report, then click Save as a Look or Save as part of your Lookless Dashboard.

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At this time, all data pertaining to Compliance Events is stored in a separate model from internal data. While CEs can be used for internal audits, the data can not be viewed within the same report.
We recommend building a second report, and adding both to a dashboard so that it can be accessed in one place.
To see Compliance Event data in CX Explore, browse to the CORAL [client name] model
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and click the Compliance Events Explore:
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• Compliance Event Types
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• Compliance Events
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