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sc-acd

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[ACD] Real-Time Overview with Advanced Filtering (SingleSource of Truth)
Jun 02, 2024 • Kathleen Glica
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[ACD] Using the SingleComm APIs to Update Sheets (SingleSource of Truth)
Apr 24, 2024 • Kathleen Glica
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[ACD] Viewing Call Leg Data in SC Analytics (SingleSource of Truth)
Apr 22, 2024 • Kathleen Glica
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[ACD] Using the Agent Module (SingleSource of Truth)
Apr 19, 2024 • Kathleen Glica
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[ACD] Create/Edit an Audit Queue (SingleSource of Truth)
Feb 28, 2024 • Kathleen Glica
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[ACD] Create/Edit a Scorecard (SingleSource of Truth)
Feb 28, 2024 • Kathleen Glica
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[ACD] Compliance Events (SingleSource of Truth)
Feb 28, 2024 • Kathleen Glica
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[ACD] How to Audit Calls (SingleSource of Truth)
Feb 28, 2024 • Kathleen Glica
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[ACD] Quality Assurance (for Supervisors) (SingleSource of Truth)
Feb 28, 2024 • Kathleen Glica
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[ACD] Transfers (SingleSource of Truth)
Feb 03, 2024 • Kathleen Glica

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